Return and Exchange

Your satisfaction is our priority at Relax Shop. If you find yourself in need of a return or exchange, we've got you covered. To ensure a smooth process, please do as follows:

Initiate the Request: Reach out to our customer service within 30 days of purchase. Provide your order number and details.

Product Inspection: Our team will guide you through the inspection process. Ensure the item is unused and in its original packaging.

Approval and Instructions: Once approved, you'll receive detailed instructions for the return or exchange, including shipping instructions and any additional information.

Secure Packaging: Safely pack the item, making sure it's well-protected for the return journey.

Shipping: Follow the provided shipping instructions to return the item to Relax Shop. We recommend using a tracked and insured shipping service.

Processing: Upon receiving the returned item, our team will promptly process your request, keeping you informed at every step.

At Relax Shop, we value your experience and aim to make the return or exchange process as hassle-free as possible. Feel free to contact our dedicated customer service team for any assistance.